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These Terms and Conditions set out the general conditions, rules, and method of sale conducted by OPINION STREFA DRUKU Spółka z ograniczoną odpowiedzialnością, with its registered office in Gliwice, via the oprint.one online store (hereinafter referred to as the “Online Store”), and define the rules and conditions under which OPINION STREFA DRUKU Spółka z ograniczoną odpowiedzialnością, based in Gliwice, provides unpaid electronic services.
§ 1 Definitions
1. Business Days – the days of the week from Monday to Friday, excluding public holidays.
2. Delivery – the factual act of delivering the Goods specified in the order to the Customer by the Seller via the Carrier.
3. Carrier – the courier company with which the Seller cooperates in delivering Goods.
4. Password – a sequence of letters, digits, or other characters chosen by the Customer during Registration, used to secure access to the Customer Account.
5. Customer – an entity for whom electronic services may be provided under these Terms or with whom a Contract may be concluded.
6. Customer Account – an individual panel for each Customer, launched by the Seller after Registration and conclusion of an agreement for maintaining the Customer Account service.
7. Materials – content and multimedia objects (e.g., information, data, graphic files, photos), including works within the meaning of the Copyright Act and images of natural persons, supplied by the Customer to fulfill an order.
8. Entrepreneur – a natural person, legal person, or organisational unit without legal personality granted legal capacity by law, conducting business or professional activity in its own name, performing a legal act directly related to that activity.
9. Entrepreneur with Consumer Rights – a natural person concluding a Sales Contract directly related to their business when it is evident that the contract is not professional for that Entrepreneur.
10. Terms – these Terms and Conditions.
11. Registration – the factual act performed as specified herein, required for the Customer to use all functionalities of the Online Store.
12. Seller – OPINION STREFA DRUKU Sp. z o.o., Leonarda da Vinci 12, 44‑109 Gliwice, Poland, NIP 6312379751, REGON 278069217, entered in the National Court Register kept by the District Court in Gliwice, X Commercial Division, under KRS 0000159728, share capital PLN 78,000; e‑mail: info@oprint.one, owner of the Online Store. BDO No. 000020117.
13. Store Website – the webpages under which the Seller operates the Online Store, functioning in the oprint.one domain.
14. Goods – products presented by the Seller via the Store Website.
15. Durability – the ability of the Goods to retain their functions and properties during normal use.
16. Durable Medium – a material or tool enabling the Customer or Seller to store information addressed personally to them, in a way that allows future access for a period appropriate to its purpose and unchanged reproduction of the information.
17. Contract – a distance contract concluded under these Terms between the Customer and the Seller.
18. Project Service – a paid service presented by the Seller via the Store Website, described in detail there, performed by the Seller under these Terms, consisting in preparing a design using Materials supplied by the Customer.
§ 2 General Provisions and Use of the Online Store
1. All rights to the Online Store, including economic copyrights, intellectual‑property rights to its name, domain, Store Website, and to templates, forms, and logos placed on the Store Website (excluding logos and photos used to present Goods, whose copyrights belong to third parties) belong to the Seller. They may be used only as specified in these Terms and with the Seller’s written consent.
2. The Seller will strive to ensure that using the Online Store is possible with all popular browsers, operating systems, device types, and internet connections. Minimum requirements: browser Edge 109 / IE 11 / Chrome 110 / Firefox 109 / Opera 95 / Safari 11 or newer, JavaScript enabled, accepting cookies, internet connection ≥ 256 kbit/s; the Website is optimised for 1024×768 px.
3. The Seller uses cookies saved on the Customer’s device to ensure proper operation of the Website. Cookies do not damage the device or change its configuration or software. Customers may disable cookies, but doing so may hinder or prevent use of the Website.
4. Providing unlawful content and using the Online Store, Website, or free services in a manner contrary to law, good customs, or infringing personal rights of third parties is prohibited.
5. The public nature of the Internet may pose risks of data acquisition or alteration by unauthorised persons; Customers should use appropriate technical measures (antivirus, identity protection). The Seller never requests the Password.
6. Using resources or functions of the Online Store to conduct activity infringing the Seller’s interest—such as advertising another business or posting unrelated or misleading content—is prohibited.
7. Before placing an order, the User is informed via the Website of technical parameters and requirements for Materials and how to upload them.
8. Project Services may result in creation of a Work within the meaning of the Copyright Act; licence conditions are set out in these Terms.
§ 3 Registration
1. To create a Customer Account, the Customer must complete free Registration.
2. Registration is required to place an order in the Online Store.
3. For Registration, the Customer fills in the registration form on the Website and submits it electronically; during Registration the Customer sets an individual Password.
4. When completing the registration form, the Customer may read these Terms and accept them by ticking the appropriate box.
5. During Registration the Customer may voluntarily consent to processing their personal data for marketing by ticking a box in the form; the Seller informs about the purpose and recipients of the data.
6. Consent to data processing for marketing is not a condition for concluding the agreement for maintaining the Customer Account; consent may be withdrawn at any time via declaration to the Seller or link in each Newsletter.
7. After submitting the form, the Customer immediately receives confirmation of Registration by e‑mail; upon receipt, the agreement for maintaining the Customer Account is concluded and the Customer gains access to the Account and may modify data.
§ 4 Orders
1. Information on the Store Website does not constitute an offer within the meaning of the Civil Code, but an invitation to Customers to submit offers to conclude a Contract.
2. The Customer may place orders via the Store Website 24 hours a day, 7 days a week.
3. To place an order, the Customer selects Goods, clicks “ADD TO CART”, then in the “CART” selects Delivery and payment method, and submits the order by clicking “Order with obligation to pay”. Before submission, the Customer is informed of the total price of the selected Goods, Delivery, and any additional costs.
4. The Customer may place an individual order for Goods made to their specification or intended to meet their individual needs by adding specifications or Materials as indicated in the product card; after defining the specifications, the Customer proceeds as in point 3.
5. The Project Service is fulfilled by sending a dedicated individual design via e‑mail to the address provided by the Customer when placing the order.
6. Placing an order constitutes an offer by the Customer to conclude a Contract.
7. After placing the order, the Seller sends confirmation of order receipt to the Customer’s e‑mail; upon receipt, the Contract is concluded.
8. Conclusion of the Contract requires the Customer to upload files as described on the Website and their positive verification by the Seller.
9. Once the files have been uploaded, the Seller will email the Customer with either: a) positive verification (file accepted) and acceptance of the order for fulfilment—upon receipt, the Contract is concluded; or b) negative verification (file rejected) and the reason for rejection. The Customer may correct the file in consultation with Customer Service.
10. If payment was made by Customers who did not upload files or whose files were rejected, the Seller will contact them within 14 days of payment to agree further action.
§ 5 Licence for Graphic Design
1. Within the agreed remuneration, the Seller grants the Customer a nonexclusive, worldwide, perpetual licence to use the Work created under the Contract on the following fields of exploitation:
a) fixation and reproduction – introducing, fixing and reproducing in computer memory and producing copies of the Work by any technique, including printing, reprography, magnetic recording and digital technique;
b) in terms of trade of the original or copies on which the Work has been fixed – placing on the market, lending or leasing the original or copies;
c) in terms of dissemination of the Work – public exhibition, display, playback, broadcasting, rebroadcasting, and making the Work available in such a way that anyone can access it at a place and time of their choosing;
d) use of the Work in directaccess networks such as the Internet and other teleinformation networks, digital platforms.
2. The Customer is obliged to respect the Seller’s moral rights to the Work.
3. The Customer is not entitled to grant further licences to the Work.
§ 6 Payments
1. Prices on the Store Website are gross prices and do not include Delivery costs and any other costs that the Customer will be obliged to incur under the Contract, of which the Customer will be informed when choosing the Delivery method and placing the order.
2. The Customer may choose the following payment methods:
a) bank transfer to the Seller’s bank account (in this case order processing begins after the Seller sends confirmation of order acceptance and after funds are credited);
b) payment card or bank transfer via the external Stripe payment system, operated by Stripe Inc. headquartered in Ireland (order processing begins after Seller’s confirmation and after information from Stripe that the Customer has made payment);
c) bank transfer with deferred payment available only to Customers with an assigned trade credit.
3. If prepayment was chosen, the Customer should pay for the order within 7 Business Days from the Contract.
4. If the Customer fails to pay within this term, the Seller sets an additional deadline for payment and informs the Customer on a Durable Medium that after ineffective expiry of this deadline, the Seller will withdraw from the Contract. After ineffective expiry of the second deadline, the Seller sends the Customer on a Durable Medium a statement of withdrawal under Article 491 of the Civil Code.
§ 7 Delivery
1. The Seller delivers within the territory of the European Union.
2. The Seller is obliged to deliver Goods under the Contract without defects.
3. The Seller places on the Store Website information on the number of Business Days needed for Delivery and order fulfilment.
4. The Delivery and fulfilment term indicated on the Store Website is counted in Business Days.
5. The final fulfilment date is given to the Customer by email after uploading print files, their positive verification by the Seller and payment by the Customer (except cashondelivery or trade credit).
6. On the day the Goods are dispatched to the Customer (if personal collection not chosen) an email confirming dispatch is sent to the Customer.
7. Any changes to Delivery terms made by the Customer after dispatch, including place or date, may involve additional costs borne by the Customer.
8. If delivery cannot be completed due to reasons attributable to the Customer, all costs of redispatch or storage are borne by the Customer.
9. The Seller is not liable for delay, destruction or loss of the shipment during transport.
10. The Seller is not liable for failure to meet the delivery deadline if caused by circumstances attributable to the Carrier.
11. The Seller is not liable for failure to meet the delivery deadline if caused by external factors or fortuitous events beyond the Seller’s and Carrier’s control (adverse weather, traffic accidents, congestion, strikes, riots, wars, natural disasters, etc.).
12. The Customer may collect the ordered Goods in person at the Seller’s office on Business Days during opening hours indicated on the Website, after arranging a pickup date via email or phone.
13. Upon receipt, the Customer must check: number of packages vs. waybill, condition of all packages (mechanical damage), completeness of accompanying documents.
14. The Customer must check the shipment as in point 13.
15. If irregularities are found (missing packages, damage, missing documents) the Customer should immediately draw up a report in the presence of the Carrier.
16. The report should state the date, time of delivery and an exact description of damage or shortages, and be signed by the Carrier and the Customer (or recipient). The report forms the basis of a claim.
17. The Seller sends the proof of purchase (PDF) to the email address provided in the order form; it is also available in the Customer Account. Opening the file requires PDFcompatible software (e.g., free Adobe Acrobat Reader).
§ 8 Warranty for Entrepreneurs
1. The Seller excludes its liability under statutory warranty towards Entrepreneurs.
§ 9 Specific Provisions for Entrepreneur Customers
1. The Seller’s liability to the Customer is limited—both per individual claim and for all claims in total—to the amount of the price paid and Delivery costs under the Contract.
2. The Seller is liable to the Customer only for typical damages foreseeable at the time of concluding the Contract and is not liable for lost profits.
3. Goods under the Contract remain the Seller’s property until the price and Delivery costs are paid.
4. If the Goods are sent to the Customer via a carrier, the Customer must examine the shipment in the manner customary for such consignments; if a shortage or damage occurred in transit, the Customer must take all actions necessary to establish the carrier’s liability.
5. Upon handing the Goods to the carrier, benefits and burdens related to the item and the risk of accidental loss or damage pass to the Customer. The Seller is not liable for loss, shortage or damage arising from acceptance for transport until delivery to the Customer, or for delay in transport.
6. Complaints for defects must be submitted to the Seller within 7 calendar days of delivery of the Goods; hidden defects must be reported immediately after discovery.
7. The Seller may verify alleged defects; the Customer must provide or send the questioned Goods. If no defects are found or the Customer has no warranty claims, the Customer bears the verification and transport costs.
8. A complaint may be submitted electronically to info@oprint.one or via the form at https://complaints.opinion.com.pl. The Seller considers complaints within 14 days and responds to the Customer.
9. The complaint must include photos of the Goods, an exact description of the nonconformity and the requested remedy.
10. Complaints regarding printing from Materials prepared contrary to the productcard specification are not accepted.
11. Due to technological differences between colour display on most monitors and CMYK printing technology, colour differences between print and screen cannot be grounds for complaint.
12. The Seller strives to reproduce colours from Customer Materials as faithfully as possible, but slight colour differences may occur when printing the same project on different machines; such differences are not grounds for complaint.
13. The Seller is liable only for its own actions and omissions; not for actions or omissions of third parties (e.g., payment institutions, carriers causing delays).
14. The Customer Entrepreneur is liable if execution of their order infringes thirdparty rights and undertakes to satisfy all thirdparty claims.
15. The Seller’s total liability arising from an order is limited to the remuneration paid by the Entrepreneur for that order; the parties exclude compensation for lost profits.
16. The Customer Entrepreneur may complain about free electronic services by email to info@oprint.one with a problem description; the Seller replies within 14 days.
§ 10 Nonconformity of Goods (Entrepreneur with Consumer Rights)
1.Goods conform to the contract if, in particular, their description, type, quantity, quality, completeness and functionality—and, for Goods with digital elements, also compatibility, interoperability and availability of updates—conform, and if the Goods are fit for any particular purpose needed by the Entrepreneur with Consumer Rights of which that Entrepreneur informed the Seller at the latest on conclusion of the contract and which the Seller accepted.
2. Additionally, to be considered in conformity with the contract, the Goods must:
a) be fit for the purposes for which Goods of that type are normally used, taking into account applicable law, technical standards or good practice;
b) be in such quantity and possess such features, including durability and safety—and, for Goods with digital elements, also functionality and compatibility—as are typical for Goods of that type and that the Entrepreneur with Consumer Rights may reasonably expect, given the nature of the Goods and any public statement made by the Seller or its predecessors in title or persons acting on their behalf, in particular in advertising or on labelling, unless the Seller proves that (i) it was unaware of the statement and could not reasonably have been aware of it, (ii) before conclusion of the contract the statement was corrected in the same way it was made, or (iii) the statement did not influence the Customer’s decision to contract;
c) be delivered with packaging, accessories and instructions that the Entrepreneur with Consumer Rights may reasonably expect;
d) be of the same quality as, and correspond to the description of, any sample or model made available by the Seller before conclusion of the contract.
3. The Seller is not liable for lack of conformity within the scope of §10 (2) if, at the latest on conclusion of the contract, the Entrepreneur with Consumer Rights was expressly informed that a specific feature of the Goods deviated from those requirements and expressly and separately accepted that deviation.
4. The Seller is liable for lack of conformity resulting from improper installation of the Goods if the installation was carried out by the Seller or under its responsibility, or if improper installation carried out by the Entrepreneur with Consumer Rights resulted from errors in the installation instructions provided by the Seller or a third party.
5. The Seller is liable for any lack of conformity that exists at delivery and is revealed within two years thereafter, unless a longer durability period was specified for the Goods. Any lack of conformity manifested within two years is presumed to have existed at delivery unless this presumption is incompatible with the nature of the Goods or the lack of conformity.
6. The Seller may not rely on the expiry of the period referred to in §10 (5) if it fraudulently concealed the lack of conformity.
7. If the Goods are not in conformity with the contract, the Entrepreneur with Consumer Rights may demand that the Seller repair or replace them.
8. The Seller may replace the Goods when repair is demanded, or repair them when replacement is demanded, if bringing the Goods into conformity in the manner chosen by the Customer is impossible or would impose excessive costs on the Seller. If both repair and replacement are impossible or excessively costly, the Seller may refuse to bring the Goods into conformity.
9. When assessing excessive costs, all circumstances are considered, in particular the significance of the lack of conformity, the value of the Goods in conformity, and the inconvenience to the Customer caused by changing the remedy.
10. The Seller must repair or replace the Goods within a reasonable time after being informed of the lack of conformity and without major inconvenience to the Customer, taking account of the nature of the Goods and the purpose for which they were acquired. The Seller bears the costs of repair or replacement, including postage, transport, labour and materials.
11. The Entrepreneur with Consumer Rights makes the Goods available to the Seller for repair or replacement. The Seller collects the Goods from the Customer at its own expense.
12. If the Goods were installed before the lack of conformity appeared, the Customer dismantles and reinstalls them after repair or replacement or has these actions performed at the Seller’s expense.
13. The Customer is not obliged to pay for normal use of Goods that were later replaced.
14. The Entrepreneur with Consumer Rights may declare a price reduction or withdrawal from the contract when: (a) the Seller refused to bring the Goods into conformity under §10 (8); (b) the Seller failed to bring the Goods into conformity under §10 (10–12); (c) the lack of conformity persists despite attempts; (d) the lack of conformity is so significant that it justifies an immediate price reduction or withdrawal; or (e) it is clear from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without major inconvenience.
15. The Seller must answer the complaint within 14 days of its receipt.
16. The Seller refunds amounts due because of a price reduction within 14 days of receiving the Customer’s pricereduction statement.
17. The Customer may not withdraw from the contract if the lack of conformity is insignificant. Lack of conformity is presumed significant.
18. If the lack of conformity concerns only some of the Goods delivered, the Customer may withdraw only as to those Goods and other Goods acquired together if it is unreasonable to expect the Customer to keep only conforming Goods.
19. Upon withdrawal, the Customer returns the Goods to the Seller at the Seller’s cost; the Seller refunds the price within 14 days of receipt of the Goods or proof of return.
20. Refunds are made using the same payment method unless the Customer agrees otherwise without incurring costs.
21. The Customer may also complain about services; the Seller answers within 14 days.
§ 11 Withdrawal from the Contract
1. The right of withdrawal does not apply to Entrepreneurs with Consumer Rights with regard to service contracts after the service has been fully performed by the Seller with the Customer’s explicit consent and acknowledgement of losing the withdrawal right.
2. The right of withdrawal does not apply to contracts where the Goods are nonprefabricated items produced to the Customer’s specification or clearly personalised to the Customer’s needs.
§ 12 Free Electronic Services
1. The Seller provides the following free electronic services: (a) Contact Form; (b) Newsletter; (c) Posting Opinions; (d) Maintaining the Customer Account.
2. These services are available 24 hours a day, 7 days a week.
3. The Seller may change the type, form, timing and manner of access to selected services, informing Customers accordingly.
4. The Contact Form service allows sending a message to the Seller via the form on the Website.
5. Resignation from the Contact Form service is possible at any time by ceasing to send messages via the form.
6. Any Customer may subscribe to the Newsletter by entering their email; after submission they receive an activation link, and upon activation the Newsletter contract is concluded.
7. The Newsletter is sent by email with information on new products or services.
8. Each Newsletter contains information about the sender, subject and how to unsubscribe.
9. The Customer may unsubscribe at any time via the link in each Newsletter.
10. Posting Opinions enables Customers with an Account to publish subjective statements on the Website about Goods.
11. Maintaining the Customer Account allows data modification, tracking order status and viewing order history.
12. Resignation from Posting Opinions is possible anytime by ceasing to post content.
13. A registered Customer may request deletion of the Account; deletion occurs within 14 days.
14. The Seller may block access to the Account and services for actions harming the Seller or others, law violations, breaches of these Terms, or security reasons; the block lasts as needed and the Seller notifies the Customer by email.
§ 13 Customer Responsibility for Materials
1. The Customer declares that:
a) they hold economic copyrights, industrialproperty rights and/or related rights to the works, industrialproperty items (e.g., trademarks) and/or relatedrights items included in the Materials;
b) the inclusion and availability of personal data, images and information on third parties within the Materials was lawful, voluntary and with the consent of the persons concerned.
§ 14 Personal Data Protection
1. The rules for protecting personal data are set out in the Privacy Policy.
§ 15 Termination of Free Electronic Service Contracts
1. Both the Customer and the Seller may terminate the contract for free electronic services at any time without giving reasons, without prejudice to rights acquired before termination.
2. A registered Customer terminates by sending a declaration of intent to the Seller via any distance communication method enabling the Seller to read the declaration.
3. The Seller terminates by sending a declaration of intent to the Customer’s email provided at Registration.
§ 16 Final Provisions
1. The content of these Terms may be printed, stored on a medium, or downloaded from the Store Website at any time.
2. Polish law governs; parties will seek amicable resolution of disputes.
3. The Seller may amend these Terms; amendments enter into force 7 days after publication, with email notice to Customers; orders placed earlier are governed by the previous version.
4. Contracts with the Seller are concluded in Polish.
5. These Terms enter into force on 13 May, 2025.